The story

As soon as Mrs. X and her other half stepped inside the flagship electronic shop they went straightaway to the house appliances section. Having lived up with the idiosyncrasy of their old mixer-grinder for some months they were looking forward to replace it with a brand-new food mill. They both had actually spent considerable time thinking over it. Mrs. X, being an accomplished homemaker and an excellent cook knew precisely what she desired. On the other hand, Mr. X, who was tech savvy, was taking a look at the mechanical aspects.

At the shop the eager sales individual showed them the whole range including the one, which, according to him was their most current design.

” The food processor looked stunning,” Mrs. X believed, hardly able to include her enjoyment.

” Unlike others it did not use belt drive,” Mr. X saw, a glint filling his eyes. The company had not only priced it competitively however, what was crucial, had features and functions Mrs. X wanted.

They had one doubt hiding in their mind. After sales service was an unidentified area. Taking solace from the reality that the company had a credibility they decided to ignore another fact that it had entered the home appliances business just just recently.

Whispered Mrs. to the man, keeping her voice low so that other buyers do not overhear them. Brushing aside their bookings they went ahead and bought it.

Their worries become a reality

One month after the warranty had actually lapsed the motor refused to switch on. Taking it to the electrician, who had actually been helping them repair their old mixer-grinder, they remained in for a shock.

” The spare part of this particular design is not readily available locally. The company has actually used a brand-new style even for the standard parts.” The mechanic informed. “Perhaps a policy to make clients visit their service centres even for ordinary repairs when the product ran out warranty.” He included as an afterthought.

Left with no choice Mr. X carried it to the authorized service centre, where the courteous personnel after examining the appliance notified him that the part, which needed replacement, was not in stock and it would take 7-10 days to reach them.

A week later on they get a call that their food processor was prepared. Having actually footed the bill, which expectedly was on the higher side, they brought it home. Their happiness was short-lived.

Back to square one

5-6 months later the motor again stopped working. About a month later it still waits at home biding the time when any among the two would be free to take it to the service centre. Mrs. and Mr. X have actually bought another standard mixer-grinder after twice as making sure from the regional seller that it validates to the universal style, that its parts are easily offered and that it can be repaired at any store.

We sincerely want that you do not suffer like Mrs. and Mr. X and therefore, prior to you purchase a house appliance ask yourself these concerns:

How popular is the particular model (higher the popularity easier it is to source extra parts).
Service terms (whether it is on-site or you will have to bring it to the service centre).
Sales persons in their passion to clinch the deal often make big dedications (attempt to verify their claims).
In case of on-site warranty validate service fee, cartage, turnaround time, etc
. Distance of service centre from your home/office.
The tentative time they consider routine repairs.
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Attempt to establish the accessibility of spares.
User experiences and referrals (if possible talk with your regional technician on the usefulness of buying a particular brand name or design).
Whether it can be quickly fixed at your area after the lapse of service warranty.
Keeping these points in mind it will no doubt lead to many years of fond association with your house device. Absolutely nothing can be more peaceful than the fulfillment of money well invested.

As soon as Mrs. X and her partner stepped inside the flagship electronic store they went straightaway to the home appliances area. Taking solace from the truth that the company had a track record they decided to overlook another reality that it had actually gotten in the home appliances organization only just recently.

Having paid the costs, which expectedly was on the higher side, they brought it home. About a month later it still waits at home biding the time when any one of the two would be free to take it to the service centre. Mrs. and Mr. X have actually purchased another basic mixer-grinder after two times as guaranteeing from the local seller that it confirms to the universal style, that its parts are quickly available and that it can be fixed at any store.